Privacy Policy

1. Introduction

Welcome to Frontora AI, LLC ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered receptionist platform and related services.

You must be at least 18 years old to create or use a Frontora account. Our services are offered to businesses and are not directed to children.

The Frontora app is published by Pinnacle Codes on behalf of Frontora AI, LLC, which provides the service.

2. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, business name, and billing details when you create an account.
• Call Data: Phone numbers, call recordings, transcripts, and call metadata processed through our AI receptionist service. Calls may be recorded and processed by AI, for example to transcribe and summarize them.
• Appointment Data: Calendar entries, scheduling preferences, and customer contact details.
• Communications: Messages you send through our contact forms, demo requests, or support channels.

Information Collected Automatically

• Usage Data: Pages visited, features used, session duration, and interaction patterns.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies: We use cookies and similar technologies to enhance your experience and analyze usage patterns.

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our AI receptionist services
• Process and manage appointments and leads
• Improve our service quality
• Communicate with you about your account and services
• Process payments and billing
• Comply with legal obligations

We store the content of calls and text messages to show your history and deliver your messages.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Third-party vendors who assist in operating our platform, such as hosting and analytics. We use service providers for telephony, text messaging, payment processing, and AI processing of calls and messages (such as transcription and summaries).
• Business Clients: Call data and appointment information is shared with the business you are contacting through our service.
• Legal Requirements: When required by law, court order, or governmental authority.

5. Data Security

We use industry-standard security measures. Data is encrypted in transit (HTTPS/TLS). Call recordings in cloud storage and all off-site backups are encrypted at rest, and sensitive identifiers, such as tax ID numbers, are encrypted in our database. Access is limited to authorized staff. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Call recordings and transcripts are stored on our secured servers and in encrypted cloud storage, primarily in the United States, and are kept for as long as your account needs them or until you or the business you called delete them. Deleted data may remain in backups for up to 90 days.

Push notification tokens are used only to send you alerts and are deleted when you sign out or delete your account. Rep business-card photos and customer lists you import are stored with your account and deleted when the account is deleted.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. Contact us at support@frontora.ai to exercise these rights.

Delete your account at https://frontora.app/account/delete.

8. Contact Us

If you have questions about this Privacy Policy, contact us at support@frontora.ai, or write to us at Frontora AI, LLC, 803 Boulevard, Unit 221, Kenilworth, NJ 07033.